Privacy Policy
At Gachwala, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect customer information when using our website or services.
By accessing or using the Gachwala website, customers agree to the practices described in this Privacy Policy.
1. ABOUT US
Gachwala is operated under:
Greenwise (Brand: Gachwala)
11/1 Kathore Road, PO- Badu, PS – Barasat, Kolkata – 700128
Email: admin@gachwala.in
Phone: +91-9143152229
Website: https://gachwala.in
2. INFORMATION WE COLLECT
We may collect the following information when customers use our website, place orders, contact support, or interact with our services:
Personal Information
- Name
- Billing address
- Shipping address
- Phone number
- Email address
Order & Transaction Information
- Products purchased
- Order history
- Payment status
- Shipping details
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
Communication Information
- Customer support messages
- WhatsApp conversations
- Email communication
- Reviews or feedback submitted by customers
3. HOW WE USE CUSTOMER INFORMATION
We may use collected information for purposes including:
- Processing orders
- Shipping products
- Customer support
- Sending order updates
- Payment verification
- Fraud prevention
- Improving website functionality
- Internal analytics
- Legal compliance
- Marketing communications (where permitted)
4. PAYMENT INFORMATION
Payments are processed through secure third-party payment gateways.
Gachwala does not store full debit card, credit card, banking, or UPI credentials on our servers.
Payment processing may be subject to the privacy policies and security practices of the respective payment providers.
5. SHIPPING & COURIER DATA SHARING
To fulfill customer orders, necessary shipping information may be shared with courier, postal, or logistics service providers.
This may include:
- Customer name
- Address
- Phone number
- Order details required for delivery
Such sharing is limited to operational delivery requirements.
6. COOKIES & ANALYTICS
Our website may use cookies and similar technologies to:
- Improve user experience
- Remember customer preferences
- Analyze website traffic
- Monitor website performance
Customers may disable cookies through browser settings; however, some website features may not function properly.
7. MARKETING COMMUNICATIONS
Customers may receive:
- Order-related notifications
- Service updates
- Promotional offers
- Product announcements
through:
- SMS
- Phone calls
Customers may request to opt out of promotional communication at any time.
Operational or order-related communication may still be sent where necessary.
8. DATA SECURITY
Gachwala takes reasonable technical and organizational measures to protect customer information from:
- Unauthorized access
- Misuse
- Disclosure
- Loss
- Alteration
However, no online system or internet transmission can be guaranteed completely secure.
Customers use the website at their own discretion and risk.
9. THIRD-PARTY SERVICES
Our website may use third-party services including:
- Payment gateways
- Courier providers
- Website analytics tools
- Hosting providers
- Marketing platforms
These third-party services may independently collect or process customer information under their own privacy policies.
Gachwala is not responsible for the privacy practices of third-party services.
10. DATA RETENTION
Customer information may be retained for:
- Order processing
- Tax and accounting purposes
- Legal compliance
- Fraud prevention
- Customer support records
Retention periods may vary depending on operational or legal requirements.
11. CUSTOMER RIGHTS
Customers may request:
- Correction of inaccurate information
- Update of account details
- Deletion of certain personal information where legally permissible
Certain information may still need to be retained for legal, accounting, fraud prevention, or operational purposes.
12. CHILDREN’S PRIVACY
Gachwala does not knowingly collect personal information from individuals under 18 years of age without appropriate consent.
If any such information is identified, reasonable steps may be taken to remove it.
13. EXTERNAL LINKS
Our website may contain links to external websites or third-party platforms.
Gachwala is not responsible for the content, security, or privacy practices of external websites.
Customers are advised to review the privacy policies of third-party websites separately.
14. LEGAL DISCLOSURE
Customer information may be disclosed where required:
- Under applicable law
- By government authorities
- By court order
- For fraud investigation
- To protect legal rights and business interests
15. LIMITATION OF LIABILITY
While Gachwala takes reasonable security measures, we shall not be held liable for:
- Unauthorized hacking
- Data breaches beyond reasonable control
- Internet-related security failures
- Third-party system vulnerabilities
- Force majeure events
to the extent permitted under applicable law.
16. POLICY CHANGES
Gachwala reserves the right to update or modify this Privacy Policy at any time without prior notice.
Updated policies shall become effective upon publication on the website.
Continued use of the website after policy updates constitutes acceptance of the revised Privacy Policy.
17. GOVERNING LAW & JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or related services shall be subject to the jurisdiction of the competent courts located at Barasat, North 24 Parganas, West Bengal.
18. CONTACT INFORMATION
For privacy-related questions or requests, customers may contact:
Greenwise (Brand: Gachwala)
11/1 Kathore Road, PO- Badu, PS – Barasat, Kolkata – 700128
Email: admin@gachwala.in
Phone: +91-9143152229
Website: https://gachwala.in