Terms and Conditions

Welcome to Gachwala. By accessing or using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. ABOUT GACHWALA
Gachwala is an online store operated under Greenwise, offering gardening products, mushroom cultivation supplies, seeds, grow kits, plants, soil amendments, cocopeat, aquatic plants, and related cultivation materials.

Throughout the website, the terms “we”, “our”, and “us” refer to Gachwala.

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

2.PRODUCT INFORMATION
We make every effort to display product descriptions, images, specifications, pricing, and availability accurately. However:

  • Product images are for illustrative purposes only.
  • Actual product appearance, packaging, color, texture, or size may vary slightly.
  • Live plants, mushroom spawn, seeds, and biological products may naturally vary in appearance and performance.

We reserve the right to modify product information, pricing, stock availability, or discontinue products at any time without prior notice.

3. LIVE PLANT & BIOLOGICAL PRODUCT DISCLAIMER
Certain products sold by Gachwala, including live plants, mushroom spawn, seeds, aquatic plants, cocopeat, and biological growing materials, are perishable and sensitive to handling, storage, temperature, humidity, and transit duration.

Product performance, germination, survival rate, harvest quantity, or cultivation success may vary depending on climate conditions, storage methods, customer handling, water quality, growing environment, cultivation practices, pest or fungal contamination, and transit conditions.

Gachwala does not guarantee specific growth rate, yield, flowering, germination percentage, harvest quantity, or cultivation success.

Customers are advised to carefully follow all product instructions and recommended usage methods.

4. TRANSIT RISK FOR LIVE PRODUCTS
Customers acknowledge that live plants, mushroom spawn, biological cultures, and other perishable items may experience stress, delay-related degradation, or environmental impact during transportation.

While Gachwala takes reasonable care in packaging and dispatch, transit conditions are outside our direct control once handed over to the courier or postal service.

Minor cosmetic damage, temporary stress, delayed fruiting, slowed growth, or reduced viability caused by transit conditions shall not automatically qualify for refund or compensation.

5. NO COMMERCIAL GUARANTEE
Products sold by Gachwala are intended for gardening, cultivation, educational, hobby, and agricultural purposes.

Gachwala does not guarantee commercial profitability, business income, crop success, resale performance, or uninterrupted production results from the use of any product.

6. ORDER ACCEPTANCE
Placing an order on the website does not guarantee automatic acceptance of the order.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Reject suspicious or fraudulent transactions
  • Cancel orders due to pricing, technical, or stock errors

If payment has already been processed for a cancelled order, the amount will be refunded to the original payment method.


7. PAYMENTS
Currently, Gachwala accepts prepaid online payments only.

Cash on Delivery (COD) is not available.

Payments are processed through secure third-party payment gateways. Gachwala does not store sensitive card or banking information.


8. SHIPPING & DELIVERY
Orders are generally dispatched within the processing timeline mentioned on the website or product page.

Delivery timelines displayed on the website are estimated timelines provided by courier partners and postal services. Actual delivery may vary due to weather conditions, remote area access, courier operational delays, public holidays, transport disruptions, natural events, high order volume, postal service delays, and government restrictions.

Delivery timelines are estimates only and are not guaranteed.

Gachwala dispatches orders within the committed processing timeline; however, we do not guarantee exact delivery dates unless explicitly confirmed in writing.

Delays caused by third-party courier, transport, or postal services shall not ordinarily make Gachwala liable for compensation beyond the order value except where required under applicable law.

Customers are responsible for monitoring shipment tracking updates shared via email, SMS, or WhatsApp.

9. FAILED DELIVERY / REFUSED SHIPMENTS
Customers are responsible for providing accurate shipping details and ensuring availability to receive the shipment.

If a shipment is refused by the customer, left unclaimed, returned due to incorrect address, returned due to customer unavailability, or returned due to failure to respond to courier communication, then original shipping charges, return shipping charges, packaging charges, and handling costs may be deducted from any eligible refund.

Refunds, if applicable, shall be processed only after the returned shipment is received and inspected.

10. RETURNS, REPLACEMENTS & REFUNDS
Due to the perishable and biological nature of many products sold by Gachwala, certain products are non-returnable after delivery.

Non-returnable products may include:

  • Mushroom spawn
  • Live plants
  • Seeds
  • Aquatic plants
  • Cocopeat and soil mixes
  • Biological cultures
  • Perishable cultivation materials

Refunds or replacements may be considered only in cases of:

  • Wrong item delivered
  • Severe transit damage
  • Missing items
  • Dead-on-arrival live products (where applicable)

Customers must report such issues within 24 hours of delivery with clear product photos, packaging photos, and unboxing video/photos where possible.

Claims raised after the reporting window may not be accepted.

11. PRODUCT INSPECTION
Customers are requested to inspect products immediately upon delivery.

Use, opening, mixing, inoculation, transplantation, or alteration of products after delivery may limit eligibility for replacement or refund claims.

12. PRODUCT USAGE RESPONSIBILITY
Customers are responsible for proper storage and handling, following cultivation instructions, and using products safely and appropriately.

Gachwala shall not be responsible for losses arising from improper cultivation methods, environmental conditions, pest attacks, overwatering or underwatering, storage negligence, product misuse, or failure to follow instructions.

13. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law:

Gachwala’s total liability relating to any order, product, or service shall not exceed the amount paid by the customer for the relevant order.

Gachwala shall not be liable for indirect damages, consequential losses, loss of profit, crop failure, cultivation failure, emotional distress, courier delays, business interruption, or third-party service failures.

14. ELECTRONIC COMMUNICATION
By placing an order or contacting Gachwala, customers consent to receive communication through email, SMS, phone calls, or WhatsApp regarding orders, delivery updates, support, and service-related notifications.

15. ABUSIVE OR FRAUDULENT CLAIMS
Gachwala reserves the right to refuse service, block future orders, or deny claims in cases involving abusive behavior, fraudulent refund requests, repeated misuse of policies, or attempts to obtain unreasonable compensation.

16. INTELLECTUAL PROPERTY
All website content including logos, product images, text, graphics, designs, branding, and product descriptions are the property of Gachwala and may not be copied, reproduced, modified, or used without written permission.

17. THIRD-PARTY SERVICES
Certain services such as payment gateways, courier services, analytics tools, and communication providers are operated by third parties.

Gachwala is not responsible for interruptions, delays, errors, losses, or failures caused by third-party services.

18. FORCE MAJEURE
Gachwala shall not be held liable for delays or failure in performance caused by events beyond reasonable control, including natural disasters, floods, cyclones, pandemic situations, government restrictions, internet outages, labour strikes, transport disruptions, courier failures, power failures, or technical failures.

19. USER CONDUCT
Users agree not to:

  • Use the website for unlawful activities
  • Attempt unauthorized access
  • Spread malicious software
  • Abuse customer support staff
  • Post false or misleading information
  • Disrupt website operations

We reserve the right to restrict or terminate access to users violating these terms.

20. PRIVACY
Use of the website is also governed by our Privacy Policy.

By using the website, you consent to collection and use of information in accordance with our Privacy Policy.

21. POLICY INTERPRETATION
In the event of any inconsistency between the Terms & Conditions, Shipping Policy, Refund Policy, Privacy Policy, or other website policies, Gachwala reserves the right to interpret and apply the applicable policy reasonably based on the nature of the transaction and applicable law.

22. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, purchase of products, or related services shall be subject to the jurisdiction of the competent courts located at Barasat, North 24 Parganas, West Bengal.

23. CONTACT INFORMATION
Greenwise (Brand: Gachwala TM )
11/1 Kathore Road, PO- Badu, PS – Barasat, Kolkata – 700128
Email: admin@gachwala.in
Phone: +91-9143152229
Website: https://gachwala.in

Support Hours:
Mon – Fri = 10AM – 7PM
Saturday = 10AM – 3PM

GST Registration Number: 19BHIPD6130L1Z8
FSSAI Registration Number: 22822130000214

24. CHANGES TO TERMS
Gachwala reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised Terms & Conditions.