Refund, Return & Replacement Policy

At Gachwala, we strive to provide quality gardening, mushroom cultivation, plant care, and biological growing products. Due to the nature of many products sold through our website, certain conditions apply to refunds, returns, replacements, and cancellations.

By placing an order with Gachwala, customers agree to the terms outlined below.

1. GENERAL POLICY

Many products sold by Gachwala, including mushroom spawn, live plants, seeds, aquatic plants, biological cultures, and cultivation materials, are perishable, natural, and sensitive to handling, storage, temperature, humidity, and transit duration.

As a result, not all products are eligible for return, refund, or replacement after delivery.

All refund, replacement, and return requests are subject to verification and approval by Gachwala.

2. NON-RETURNABLE PRODUCTS

The following categories are generally non-returnable after delivery unless received in severely damaged condition:

Mushroom spawn
Live plants
Seeds
Aquatic plants
Biological cultures
Cocopeat and soil mixes
Perishable cultivation materials
Opened or used products
Customized or made-to-order items

Products that have been opened, used, transplanted, inoculated, mixed, altered, or improperly stored after delivery may not be eligible for refund or replacement.

3. ELIGIBLE REFUND OR REPLACEMENT CASES

Refunds or replacements may be considered only in the following situations:

Wrong product delivered
Missing item in shipment
Severe transit damage
Dead-on-arrival live product (where applicable)
Product received in unusable condition due to major transit-related damage

Approval of refund or replacement requests shall depend on:

Product category
Nature of issue
Supporting evidence provided
Courier tracking records
Inspection findings

4. CLAIM REPORTING TIME

Customers must report any issue within 24 hours of delivery.

Claims raised after the reporting period may not be accepted.

Customers are advised to inspect shipments immediately upon delivery before use or storage.

5. EVIDENCE REQUIREMENT

To process any refund, replacement, damage, or missing-item claim, customers must provide sufficient supporting evidence, including where applicable:

Clear product photos
Packaging photos
Shipping label photos
Unboxing video/photos
Description of the issue

Claims without adequate supporting evidence may be rejected.

6. TRANSIT STRESS & NATURAL VARIATION

Customers acknowledge that live plants, mushroom spawn, seeds, aquatic plants, and biological products may experience temporary stress or cosmetic variation during transportation.

The following shall generally not be treated as product defects:

Minor leaf damage
Temporary discoloration
Delayed fruiting
Slowed growth
Size variation
Shape variation
Natural color variation
Minor soil displacement
Transit-related stress recoverable through proper care

As many products sold by Gachwala are natural or biological in nature, variation in appearance, size, texture, or growth performance is normal.

7. DELAYED DELIVERY

Delivery timelines shown on the website, customer support messages, WhatsApp, or courier tracking systems are estimated timelines only and are not guaranteed.

Gachwala dispatches orders within the stated processing timeline; however, delays caused by third-party courier or postal services are outside our direct control.

Refunds or compensation shall not automatically apply solely due to courier delays unless otherwise determined by Gachwala or required under applicable law.

8. ORDER CANCELLATION

Orders may be cancelled before dispatch by contacting customer support.

Once an order has been dispatched, cancellation requests may not be accepted.

If cancellation is approved before dispatch, the refund shall generally be processed to the original payment method.

9. REFUSED OR UNCLAIMED SHIPMENTS

If a customer:

Refuses delivery,
Fails to collect the shipment,
Provides incorrect address details,
Remains unavailable for delivery,
Fails to respond to courier communication,

then shipping charges, return handling charges, packaging costs, and related logistical expenses may be deducted from any eligible refund.

Refunds, if applicable, shall only be processed after the returned shipment is received and inspected.

10. REFUND METHOD & PROCESSING TIME

Approved refunds shall generally be processed to the original payment method used during checkout.

Refund processing timelines may vary depending on:

Banks
UPI providers
Payment gateways
Financial institutions

Actual credit timelines are outside Gachwala’s direct control.

11. REPLACEMENT POLICY

Replacement requests are reviewed on a case-by-case basis.

Replacement or goodwill compensation, if approved, shall generally be limited to one resolution per order unless otherwise determined by Gachwala.

Gachwala reserves the right to offer:

Replacement
Partial refund
Store credit
Technical guidance
Alternative resolution

depending on the nature of the issue.

12. ABUSIVE OR FRAUDULENT CLAIMS

Gachwala reserves the right to refuse refund or replacement requests in cases involving:

Fraudulent claims
Repeated misuse of policies
False damage claims
Manipulated evidence
Abusive behavior toward support staff
Attempts to obtain unreasonable compensation

We also reserve the right to restrict future purchases from accounts involved in policy abuse.

13. NO COMMERCIAL GUARANTEE

Products sold by Gachwala are intended for gardening, cultivation, educational, hobby, and agricultural purposes.

Gachwala does not guarantee:

Commercial profitability
Crop success
Business income
Specific yield quantity
Resale performance
Continuous production results

Cultivation outcomes may vary depending on environmental and handling conditions.

14. FORCE MAJEURE

Gachwala shall not be responsible for delays, damages, or inability to fulfill refund/replacement obligations caused by events beyond reasonable control, including:

Natural disasters
Floods
Cyclones
Pandemic situations
Government restrictions
Internet outages
Labour strikes
Transport disruptions
Courier failures
Technical failures

15. GOVERNING LAW & JURISDICTION

This Refund, Return & Replacement Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website, purchase of products, or related services shall be subject to the jurisdiction of the competent courts located at Barasat, North 24 Parganas, West Bengal.

16. CONTACT INFORMATION

For refund, replacement, cancellation, or return-related queries, customers may contact:

Greenwise (Brand: Gachwala)
11/1 Kathore Road, PO- Badu, PS – Barasat, Kolkata – 700128
Email: admin@gachwala.in
Phone: +91-9143152229
Website: https://gachwala.in