Shipping Policy

Thank you for shopping with Gachwala.

This Shipping Policy explains how orders are processed, shipped, and delivered through our website. By placing an order with Gachwala, customers agree to the terms outlined below.

1. ORDER PROCESSING TIME

Orders are generally processed and dispatched within 2 working days from the date of successful payment confirmation.

Dispatch timelines may vary during:

  • Public holidays
  • Festivals
  • Extreme weather conditions
  • High order volume periods
  • Operational disruptions

Orders placed on Sundays or public holidays may be processed on the next working day.

2. SHIPPING CHARGES

Shipping charges are calculated automatically at checkout based on:

  • Product weight and dimensions
  • Delivery location / PIN code
  • Courier availability
  • Order quantity

Shipping charges may vary for different products and locations.

The applicable shipping charge is displayed during checkout before payment confirmation.

3. DELIVERY TIMELINES

Estimated delivery timelines may vary depending on:

  • Customer location
  • Courier service availability
  • Remote area accessibility
  • Weather conditions
  • Public holidays
  • Transport disruptions
  • High shipment volume
  • Postal service delays

Typical delivery timelines may range between 3–15 business days depending on the destination and courier network.

Delivery timelines displayed on the website are estimates only and are not guaranteed.

Unless explicitly confirmed in writing by Gachwala, delivery timelines mentioned on the website, customer support chats, WhatsApp, email, SMS, or courier tracking systems shall not be treated as guaranteed delivery commitments.

4. COURIER & POSTAL SERVICE DELAYS

Gachwala ships orders through third-party courier and postal service providers, including India Post and private logistics partners.

Once an order is handed over to the courier or postal service, delivery operations are managed by the respective logistics provider.

Gachwala shall not ordinarily be held liable for:

  • Courier delays
  • Transit disruptions
  • Delayed tracking updates
  • Operational issues at courier hubs
  • Postal delays
  • Delivery rescheduling by courier partners

Compensation for delayed delivery, if any, shall ordinarily be limited to the order value and only where required under applicable law.

Courier or postal tracking records shall be considered primary evidence for shipment dispatch, transit updates, delivery attempts, and delivery completion.

Customers are requested to verify tracking updates before raising shipment-related disputes.

5. LIVE PLANTS, MUSHROOM SPAWN & PERISHABLE PRODUCTS

Certain products sold by Gachwala, including live plants, mushroom spawn, seeds, aquatic plants, cocopeat, and biological cultivation materials, are sensitive to:

  • Temperature
  • Humidity
  • Transit duration
  • Handling conditions

Customers acknowledge that extended transit duration may impact the condition, appearance, or performance of such products.

Minor stress, delayed growth, cosmetic damage, temporary discoloration, delayed fruiting, slowed growth, or reduced viability caused by transit conditions shall not automatically qualify for refund or compensation.

As many products sold by Gachwala are natural, biological, or agricultural in nature, variations in color, size, texture, shape, growth rate, or appearance shall not be treated as defects.

Customers are advised to collect and inspect shipments promptly upon delivery.

6. TRACKING INFORMATION

Tracking details are generally shared through email, SMS, WhatsApp, or order status updates after dispatch.

Customers are responsible for monitoring shipment tracking and coordinating with courier providers where necessary.

Customers are expected to cooperate with courier or postal representatives for successful delivery, including:

  • Answering delivery calls
  • Providing delivery clarification if required
  • Collecting shipments within courier holding periods where applicable

Gachwala shall not be responsible for delays or return shipments arising from customer non-cooperation.

7. INCORRECT ADDRESS / CUSTOMER UNAVAILABILITY

Customers are responsible for providing accurate shipping information, including:

  • Full address
  • Correct PIN code
  • Valid phone number

Gachwala shall not be responsible for delays, losses, or return shipments caused by:

  • Incorrect address details
  • Incomplete address
  • Invalid phone number
  • Customer unavailability
  • Failure to respond to courier communication

If a shipment is returned due to such reasons, re-shipping charges may apply.

8. REFUSED OR UNCLAIMED SHIPMENTS

If a customer refuses delivery or leaves a shipment unclaimed without a valid product-related issue, shipping charges, return handling costs, packaging charges, and other logistical expenses may be deducted from any eligible refund.

Refunds, where applicable, shall only be processed after the returned shipment is received and inspected.

9. DAMAGED SHIPMENTS & CLAIMS

Customers must report:

  • Transit damage
  • Missing items
  • Leakage
  • Dead-on-arrival live products

within 24 hours of delivery.

Claims should include:

  • Clear product photos
  • Packaging photos
  • Shipping label photos
  • Unboxing video/photos where possible

Claims submitted after the reporting period or without sufficient supporting evidence may not be accepted.

Use, opening, transplantation, inoculation, mixing, or alteration of products after delivery may limit eligibility for replacement or refund review.

Replacement or goodwill compensation, if approved, shall generally be limited to one resolution per order unless otherwise determined by Gachwala after review.

10. FORCE MAJEURE

Gachwala shall not be responsible for shipping delays or delivery failures caused by events beyond reasonable control, including but not limited to:

  • Floods
  • Cyclones
  • Natural disasters
  • Government restrictions
  • Pandemic situations
  • Internet outages
  • Labour strikes
  • Transport disruptions
  • Courier operational failures
  • Technical failures

11. CUSTOMER SUPPORT RESPONSE

Support requests are generally responded to within reasonable business hours.

Response timelines may vary during:

  • Holidays
  • Weekends
  • High support volume periods
  • Operational disruptions

BUSINESS DAYS

For the purpose of this policy, “business days” refer to working days excluding Sundays and officially declared public holidays.

12. CONTACT INFORMATION

For shipping-related support or queries, customers may contact:

Greenwise (Brand: Gachwala)
11/1 Kathore Road, PO- Badu, PS – Barasat, Kolkata – 700128
Email: admin@gachwala.in
Phone: +91-9143152229
Website: https://gachwala.in